Are you ready to embark on an exciting career journey in Lisbon? Join a dynamic team as a German-speaking Customer Support Representative for a leading renewable energy company. At our heart, we're all about providing exceptional customer experiences. Here's your chance to make a meaningful impact!
About the Company
At the forefront of renewable energy, we are committed to making a positive impact on the environment. Join us in our mission to drive sustainable energy solutions.
✅ Your Profile
- Proficient German and fluent English
- Excellent communication skills, empathy, and team spirit.
- Previous experience in Customer Service is a plus.
- Attention to detail – recognizing that small details can make the biggest difference.
- Demonstrated ability to work independently and make decisions with minimal supervision.
- Passion for delivering exceptional customer experiences.
✨ Your responsibilities:
You will be at the forefront of our mission to deliver top-notch customer service in the renewable energy sector.
- Promptly responding to customer inquiries.
- Engaging with customers through various communication channels.
- Addressing and resolving customer concerns and complaints.
- Developing an in-depth knowledge of our products to effectively answer questions.
- Processing customer orders, forms, applications, and requests.
- Maintaining records of customer interactions, transactions, comments, and complaints.
- Collaborating and coordinating with colleagues when necessary.
- Providing valuable feedback to improve our customer service process.
❤️ Benefits:
- Competitive wages with fourteen monthly payments per year
- Relocation package (Flight reimbursement, financial support for accommodation)
- Health Insurance from day one of your contract
- Performance Bonus
- Meal allowance in voucher card (net)
- Major Care (up to 6 appointments per support area: psychological, financial, legal and psychosocial)
- Urban Sports free membership
- Flexible work schedules
- Well-being campaigns, training and development programs, partnerships/discounts, and year-round events
- Feel Good Community - Tailored wellness and psychological support for our teams
- Opportunities for career progression and international growth
- Refer a friend program and other incentives
- A modern work environment in an attractive location with excellent public transport connections
- Experience the vibrant city of Lisbon, known for its quality of life
Join us in creating opportunities and making a difference in the world of renewable energy. Your journey starts here in Lisbon.
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